Return and Refund policy

Effective Date: December 28, 2024
Last Updated: December 28, 2024

At Wahad Jewelry, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms outlined below.

Return Policy

We accept returns under the following conditions:

1. Damaged Product:
   If the product you received is damaged or defective, you may return it for a replacement or refund.
2. Wrong Product Received:
   If you receive a product that is different from what you ordered, we will accept a return.
3. Return Period:
   Products must be returned within 7-14 days of receiving the order. Means , after receiving the product, product must reach to us within 7-14 days.
   If you late for mention days, without any reason, then return will not be acceptable.
   

Return Process

• Ensure the product is securely packaged in its original condition.
• Include proof of purchase or your order confirmation email.
• Contact our customer support at support@wahadjewelry.com or call us at +923414105029 to initiate the return.

Refund Policy

We offer refunds under the following terms:

1. Refund Percentage:
   We will refund 100% of the total value excluding delivery fee.
2. Refund Methods:
   Refunds can be issued to the account of your choice, including:
   • EasyPaisa
   • JazzCash
   • Any other Bank Account
3. Refund Timeframe:
   Refunds are processed immediately upon receiving and inspecting the returned product.

How to Request a Refund

• Contact us via email at support@wahadjewelry.com or call us at +923414105029.
• Provide your order details, proof of purchase, and account information for the refund.

Important Notes

• Products must be returned in their original packaging and condition.
• Custom or personalized items are not eligible for return or refund.
• Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect product).

Contact Us

If you have any questions or concerns about our refund and return policy, please reach out to us:

• Email: support@wahadjewelry.com
• Phone: +923414105029
• Business Hours: 10 to 16 hours